Terms and Conditions

Effective date: 1 January 2023

Last updated: 1 January 2023

1. Introduction

These Terms and Conditions govern all sales, services, and transactions carried out through www.mdmaison.com and other MDMAISON communication channels. By placing an order, you acknowledge that you have read, understood, and agreed to these Terms.

2. Scope of Services

MDMAISON specializes in premium tableware and décor, available both online and through personalized project services. A complimentary product curation service is included with each order. If a project involves long-term collaboration, revisions, or repeated selection changes, MDMAISON reserves the right to issue an invoice for service fees if the client decides not to proceed with the purchase.

3. Orders and Availability

All products displayed on our website are subject to availability. The presence of an item online does not guarantee it is in stock. Once an order is placed, MDMAISON will confirm product availability, production times, and shipping costs. If an item is unavailable and the client does not wish to wait, a full refund will be provided. Once the client confirms the order, it cannot be cancelled or refunded unless the product is defective or agreed in writing by MDMAISON. Clients are responsible for maintaining confidentiality of any payment links or login details. MDMAISON is not liable for unauthorized use resulting from client negligence.

4. Payment Terms

Payments are securely processed via Stripe or by bank transfer for trade clients. Orders placed without immediate payment will receive a quotation including availability, production lead times, and shipping costs. Orders will only be processed upon receipt of full payment. Products remain the property of MDMAISON until full payment is received.

5. Pricing, Taxes and Duties

Prices may be displayed in EUR, USD or other currencies for convenience. All transactions are processed in the currency chosen at checkout. Payments made in currencies other than EUR may be subject to exchange rate variations or bank fees, which are the responsibility of the buyer. For orders shipped outside the EU, import duties, local taxes and customs charges are not included in the product price and are the buyer’s responsibility. If the buyer refuses to pay such duties and the goods are returned, MDMAISON reserves the right to deduct any return shipping, storage or customs costs from any refund.

6. Promotions and Special Offers

Promotions, discounts or complimentary shipping are valid only during the period stated on the website and cannot be applied retroactively. MDMAISON reserves the right to modify or withdraw promotions at any time.

7. Delivery and Risk

Delivery is not included in the product price unless expressly stated as part of a promotion or complimentary offer. After placing an order, MDMAISON will provide delivery options, shipping costs and estimated delivery times for client approval. If delivery is arranged by MDMAISON, goods are shipped under standard DAP (Delivered At Place) terms and are insured. Risk transfers to the client upon physical receipt from the courier. Upon delivery, the client must inspect packaging, verify the number of items and ensure no visible damage or tampering is present. Any discrepancy or damage must be noted in writing on the courier’s delivery note and reported to MDMAISON within 2 business days. If the client arranges their own courier or collects from a designated warehouse or partner address, risk transfers once goods are handed to the client’s carrier or representative. MDMAISON is not liable for delays caused by customs, logistics providers, weather, strikes or circumstances beyond reasonable control.

8. Returns and Claims

Products damaged during shipping or with visible manufacturing defects are eligible for return or replacement. Damage must be documented with photos and reported by email. Goods must not be disposed of until further instructions are provided by MDMAISON. Claims must be submitted within 7 days of receipt. Custom-made or pre-ordered items are considered confirmed at the time of order and cannot be cancelled once production begins. EU consumer withdrawal rights may apply only where legally required and do not apply to customized, made-to-order or trade purchases.

9. Trade Program

MDMAISON offers a Trade Program for interior designers, architects and hospitality professionals. To access trade benefits, clients must register, provide company details and project information. MDMAISON reserves the right to approve, refuse or revoke Trade access at its discretion. Trade discounts, payment terms and lead times are provided upon approval and are not publicly disclosed.

10. Product Information and Craftsmanship

Many products are handcrafted; variations in color, texture or finish are inherent and not considered defects. Images are for illustrative purposes only. Some images are provided by partner brands or manufacturers with permission and remain their intellectual property.

11. Intellectual Property

All text, images, designs and materials on www.mdmaison.com are the property of MDMAISON or its partners. They may not be reproduced, published or distributed without written permission.

12. Force Majeure

MDMAISON is not liable for delays or non-performance due to events beyond its control, including natural disasters, war, terrorism, pandemics, strikes, transport failures or regulatory restrictions.

13. Limitation of Liability

MDMAISON’s liability shall not exceed the total amount of the order. We are not responsible for indirect or consequential damages, including loss of profit or data. MDMAISON is not responsible for the functionality, security or performance of third-party services (payment gateways, hosting, logistics or analytics platforms).

14. Governing Law and Jurisdiction

These Terms are governed by Estonian law and applicable EU regulations. Any dispute shall be resolved in the courts of Tallinn, Estonia.

15. Contact and Language

For any questions, please contact info@mdmaison.com. These Terms are provided in English; in case of discrepancies, the English version prevails.

These Terms and Conditions apply to all sales and services provided by MDMAISON OÜ, registered in Estonia, through www.mdmaison.com. Nothing in these Terms shall be construed as creating a partnership, joint venture, or agency relationship between MDMAISON and the client.